We appreciate that you’ve chosen the SAN Center for your health and wellness needs. To provide the best service possible to our clients we have implemented the following policies:
We request that you provide us with at least 24 hour notice of any schedule changes or cancellations. Please understand that when you cancel or miss your appointment without providing a 24 hour, notice we are often unable to fill that appointment time. This is an inconvenience to your practitioner and other clients miss the chance to receive services they need.
For this reason, you will be charged 50% of the service fee if you cancel or reschedule less than 24 hours before your appointment. If you do not show up or cancel less than one hour before your scheduled appointment, you will be charged 100% of the service fee.
We reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. We, in turn will do our best to give 24 hour advance notice if we are closing or need to cancel due to emergency circumstances. Missed session charges that would be incurred due to an emergency, illness, or inclement weather will be determined on a case-by-case basis.
Refunds cannot be issued after a service has been provided.
Late Arrival Policy
We request that you arrive 10-15 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your practitioner may have. If you are going to be late, we ask that you call to inform us so we may do our best to accommodate you. As appointment times are reserved for each client, arriving after your appointment time will result in loss of time from your service so that your session ends at the scheduled time.
Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.